National Travels — rude attitude of national travel manager and staffs

This is to bring your attention that the attitude of staffs r very arrogant. They r rude to all passengers. Our bus from chennai to bangalore supposed to start at 11.59 but actually it started at 1.52am we waited for almost 2 hours on the roadside in front of their koyembedu office. There was no chair, no waiting place for passengers everybody were asking for reason for the delay but the staffs were responding arrogantly to everybody. I asked 3 times as my kids became impatient by standing for 2 hours so the staffs came to hit me physically, they also pushed my sr citizen mother... The staffs are shouting at all passengers and insulting... My advise to all passengers stay away from this national travels first they will take ur money then they will hit you push ur elder parents n insult you infront of everybody. I will never ever travel by this pathetic rowdy behaved staff driven bus service.