Natraj Gas — delivery of cylinder is never on time and they cancel it themselves without our concern

Address: 411052

This is to bring at your notice that, we have ordered our cylender on 10th jan 2018 but it's not yet been delivered to us. When we call them in the given customer numbers they don't pick up any calls. We tried on all numbers. Everytime we have to go to their office at kothrud. Abd we speak to them our issue they say if its really urgent then pick the cylender from our office but they will not deliver to our place on time coz the tempo can't come inside to our lane which is at suvarna colony karvenagar. Their delivery boy always says that the tempo will not come inside. But when we ask them to give cylender in black then they delivery at our door step i mean what is this? Is this the right way to deal your customer? We never get our booked cylnder on time and when we speak to them in office, the office people says it got cancelled but how come? We never cancel it from our end. It's their duty to deliver it on time. 10-15days is over and we are still waiting for our booked cylender. One more thing our lane is not that narrow and i have seen many times the tempo comes inside our lane for others but the delivery boy ask for extra money to deliver it on our door step. Why its so? Kindky look into this on urgent basis otherwise i will take this issue to the next level. This is not acceptable.