Naukri.com — Deceptive and Ambiguous operations - PAID SERVICES

Date of incident: 3rd March
It is my first time using your paid services and it is sad to say the experience hasn't been great. While the communication of the paid services is being promoted very evidently across the platform and there is easy access to the terms and benefits to opt-in for these services, it has simply been a challenge to find where the cancel option is. While I tried unsuccessfully to find the cancel button, I assumed as the service was taken on a monthly plan it would reach out to me for renewal of the same. Today I realized after the auto payment that this is not the case and I have to manually cancel the subscription for which the option is nowhere to be found on your website. Even the FAQ section doesn't cover this topic. This is a very misleading, deceptive, and ambiguous way of working. I had to cancel the auto payment on the UPI payment app to stop further deductions. I seek a refund of 1, 132/- and cancellation of the opted services.