I, Tara Prabhu am a freelance recruiter. On 19th May, I spoke to a customer exe and she guided me on purchasing a job positing online which I did. I was able to use the services for a few days until 23rd may, post which my account was suspended. I am amidst training, since 23rd May till 31st May and hence it is very difficult to contact customer care. However, I managed to speak to Disha Sachan yesterday who directed me to Harshita, an account mgr. I understood that Naukris compliance team emailed me on 24th asking for some hiring mandate from my client. And they suspended my account the very next day for non-receipt of the same. I want to ask a simple question to Naukri as to why my account was activated on 19th without completing compliance checks. Even smaller startups collect company gst, pan, complete compliance before activating subscription. You are a giant yet have such sloppy sops! Besides, has it ever occurred to you that people might be travelling, busy to check personal emails? You realize one day, that your compliance is incomplete and email the client and within 24 hrs you suspend the clients account??? Before suspending a client’s account, why wasn’t a phone call made? Naukri has called me so many times for sales related calls, but why not for compliance related work? I have gone to lengths to send this mandate last night. I called Disha this morning to activate my account, she carelessly directed me to harshita. Harshita carelessly passed the buck onto the compliance team. I now want to know when my account will be reactivated. What happens to the 7 days I have lost? Is my account only suspended or is my job posting deleted? If deleted, it’s a shame on your part, really! I need a full refund if my posting has been deleted. And if it isn’t, then I would like a 7 day extension on my subscription. This is the least you can do for your customer if you have any value for him/her. Was this information helpful? | 
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