Naukri.com — lost money through online fraud call

This is to let you know that i - as a member who had enrolled for the premium plan was enticed into being part of a fraudulent transaction that took place over a (Fraud) call that i received after availing the “call me back” option on your mobile application.
On 9th january 2020, i had purchased the naukri fastforward service costing 3, 750/- for a period of 3 months, after ms. Savleen tuteja (Cc’d in the mail) sent me the link. I had bought the plan after initiating a call through the same above mentioned “call me back” option.
On 25th february 2020, in order to update/add more options to my currently active plan, i had used to the same “call me back” option to communicate directly with a naukri executive. After around 10 minutes of requesting a call back, i got a call from a number – [protected] portraying to be a naukri executive on the other side of the line and we discussed about the plan. The executive claimed to get me my refund as he said naukri.com would not be able to modify the plan. He then transferred the call to another lady, and she claimed to be from the accounts department, who then guided me and got me logged into mobikwick website. She then asked me to hit my card details/account details to let my account reflect the processed refund. She promised to give me 3, 600 and change after deducting the taxes. I was tricked into entering my otp to the link, and they took away my 80, 539/-
I understand i should have been wiser but some part of me believed that the whole process was initiated after i requested for a “call me back” on the naukri.com mobile application that i had downloaded 2 months ago from the app store.
When i contacted naukri after the mishap, all they could say was, ” sir, you should know we have no refund policies and that maybe our site is hacked”. Is the site that trivial? Or are you guys just too careless to be involved even when the naukri.com brand is being misused? I had sent multiple emails to anshul jha (Cc’d in the mail) while i had to make the payment, but nothing helped that time.
I would like to let you know that a service providing company that acts as a medium to find people their livelihood should step up and act more when customers are being framed. “our site could have been hacked” cannot be an explanation. If it is hacked, you should have known it first or do something about it.
And to my surprise till date after requesting a “call me back” option, no genuine naukri executive has called me to check why i had raised the request. Where does the “call me back” requests get recorded? There must be a database, right? Is the naukri call centre employees misusing the information? Or is it the naukri employees, itself? It just makes me wonder, whether all of you are just involved in the scam now that i have been left alone to deal with the situation. I do not expect you guys to be capable enough to track down my money or stop the culprits, but i have decided to move ahead legally to make sure this happens to absolutely nobody else. I wish i had never trusted your company.

Thank you for the experience,
Agitated customer.