Naukri.com — Regarding refund (amount taken from me for job purpose)

Dear Sir/Madam
I am writing this to bring your kind attention to the refund I had applied for back office work at Axis Bank. I'm not interested for that job.
Because I am not interested in paying the money for document verification.
At the time of call she only the registration fee of Rs.2000 is mentioned. I sent my documents and she explained job details.Then told that you qualified for this job. After the document verification Rs.2000 i made the payment. The next day again I had received call from naukari.com he told about the information regarding interview and told me to pay Rs.6000 for the document verification.I did not know this a while ago and When the first call came, no one said anything, only said about the registration fee. I can't afford the Rs.6000 registration fee. So I called her and said what was happened she said ok and asked to send a cancellation mail and refund will be made with in 24 hours.I sent the mail. After that i call her she didn't attend my call.After 24 hours again i call her she will not attend my call. i call from another number she picked up the phone and suddenly disconnecting my phone.For the registration she call me so many times but refund time no call.So I request to you kindly please refund my payment.
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Naukri.com customer support has been notified about the posted complaint.
Verified Support
May 26, 2022
Naukri.com Customer Care's response
Dear Customer,

Greetings from Naukri.com!

Reference to your concern, we request you to share your name, email id and contact number so that we can assist you accordingly.

Also, we thank you for contacting us and appreciate you for highlighting the imposter activity to our notice.

We would like to clarify that this call is neither part of Info Edge (India) Limited [Company] or the Naukri.com network of websites (Naukrigulf.com/FirstNaukri.com) nor is it associated with Company or any of its business divisions in any manner. Our name/logo has been used without our knowledge or consent.

You are strongly advised not to provide your personal information / financial information to caller e.g. Credit/Debit card number, CVV number, OTP, etc. Imposter may approach you in any of the below scenarios and induce you in to making a transaction, they may be posing as a:

Scenario 1: Customer service executive on the pretext that since you are not satisfied with services of naukri.com, we are initiating refund. Kindly visit “xxxxxxxnaukri.com” (any similar website) and input your credit/debit card details once and refund will be credited to your account

NAUKRI.COM DOES NOT REQUIRE INPUT OF CREDIT/DEBIT CARD/BANK ACCOUNT DETAILS ETC FOR PROCESSING REFUNDS IF ANY

Scenario 2: Recruiter/consultant arranging for an interview / conducting interview and seeking a payment from you in return for the same

Scenario 3: Recruiter/consultant and promise a guaranteed job offer and you may be asked to make a payment towards the same

Scenario 4: Immigration consultant or an overseas recruiter and promise help with emigration/immigration and ask for money to process visa, etc.

Whatever may be the pretext on which payment is sought be collected from you, please DO NOT PAY any one for helping you find a job or helping you emigrate/immigrate.

For further information, please visit the fraud alert page in Naukri.com. To verify if a call has gone from naukri.com, please visit the Trust and Safety Page on Naukri.com

In case you have been the victim of criminal conduct, you are further advised to approach the nearest police station within the jurisdiction of which you are located.

Please feel free to revert in case of any query; we would be happy to help you out.

Regards,
Neha Arora
Team - Customer Service
Toll Free Number[protected] &[protected].30 AM to 6.00 PM IST)
UAE Toll Free Number - +[protected].30 AM to 6.00 PM IST)
International Clients[protected]:30 AM to 6:00 PM)
E-Mail ID - [protected]@naukri.com
May 26, 2022
Updated by Divya010
Dear sir/madam,
Up to this moment have not been give any refund money and didn't attend my phone.I request to please take immediate action.
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