Ndpl — new connection problem

Address:

New Delhi, Delhi, 110084

Sir
This is to inform you that i requested for a new connection for "west kamal vihar pinki chaudhary colony" on date[protected] request no [protected]... All documents were submitted...
But after some days i recieved a sms "request has been cancelled; kindly contact our 24x7 sampark kendra for further details"
Then i have tried to meet the head of department of our area who is sitting at burari office but no one is responding, they are
Giving an excuse that there is not load to provide. But my street has been coverd in electricity, and my back side street a new connection provide by ndpl from the last month.
When i applied for this they told me that it will installed with in 10 days but now 5 months are gone.