NDTV — Defect mobile delivered and not being exchanged and no proper response

Address:

Gurgaon, Haryana

I have ordered Xiaomi Mi 4i mobile on 16th June, i got the mobile on 22nd but it was a defected device, there was no Sim card tray inside it. I raised a compliant for exchange of mobile on 23rd June, today is 16th July but no response from thier side. Simply they are saying it will be exchanged soon, but when they dont know and they are saying they dont have any details. Its like a mental torture and no proper response from them regarding this exchange. I just want my mobile soon or i want the refund for the mobile ASAP.