NDTV — non-payment of refunds from indian roots part of ndtv

Website:

www.indianroots.in

Never again will i ever purchase from indian roots, they have literally robbed me of my money!

I live in uk and i just wanted to say do not offer your services internationally when you have no service skills to offer your global customers. We are used to speaking to companies who takes customer services very highly and takes action to resolve every query or complaint regardless of the outcome.
I have never come across such an unprofessional company who holds an international platform globally. Indian roots customer service team are typically polite but they have no idea what customer service means and how to tackle and resolve complaints, they are simply responding from a text book with standard and very repetitive responses with no action from their side. When asked to speak with a supervisor or someone higher to escalate this matter further, i was given this person email address and have received only one response from this supervisor who advised they are having problems with their system and unable to process my refund until this matter getter fixed in 2 days and that he is looking into my query. Surprisingly no further communication or action received to get this problem resolved. (He then ignored all my communications which i have sent afterwards) takes under a year to get your payment system fixed, i’m guessing it’s still not fixed as i still have not received any refunds due? I made payments via paypal!!

Why advertise and market globally when you do not have the calibre for customer service or recognition of what a global market expects from customers when opening a shopping website?

I have ordered from other indian websites and have had great experiences with great customer service. It’s a great shame knowing indian roots is part of ndtv which is such a global platform for many indians worldwide. A complete disgrace and let down. Definitely not one company to recommend ever!!!

My order history with indian roots ndtv

. I placed two online orders during february and march 2017 with indian roots, i placed both orders knowing that orders can take upto three months to deliver, which i was happy with as you are notified of the wait before ordering.

.3 months later...
I recieved no information or updates by indian roots regarding my outstanding two orders.

.11th may 2017 - i sent an email to indian roots customer care to cancel both my orders due to no communication or notification of status of delivery.

.16th may 2017 - indian roots have replied advising they will proceed to cancel and refund both my orders and refunds can take up to 7 working days to process! And to please be patient!

. Indian roots have stopped replying to my numerous emails regarding this matter months ago by just advising in writing to be patient and that i will receive notifications via paypal once refunded.

. Indian roots have ignored numerous notifications from paypal (Payment provider) and ravi from indian roots have cancelled this request, even though they have not processed both refunds! (Is this not robbery by indian roots ndtv?)

Present date (January 2018 – nearly a year) – and still no signs of my refunds!

With no explanation or notification from indian roots i can only assume they have enjoyed my money and i have been left with no refunds or goods.