Neeta Tours And Travels — Pathetic Bus service by Neeta Travels (Makemytrip Booking PNR num[protected]

Address:

Mumbai City, Maharashtra

Dear team, I would like to draw your attention to the horrible experience that my parents have gone through on 14th Oct 2014 while travelling from Mumbai to Nashik in Neeta travels' so called Mercedes Benz bus. Passenger names: Mr. Chandrashekhar Waghmare & Mrs. Jyotsna Waghmare Seat num:- O & P. Following are excerpts of the experience:- 1. The bus started 1 hour late from Borivali (Hotel Gokul) from its departure time. 2. There was no TV in the bus. 3. The AC was not functioning till bhiwandi (2 hrs after departing) 4. The booking site informed that the bus would be a Mercedes Multiaxle which is known for a better comfort as compaired to Single axle. But the actual bus was single axle coach in a very poor state. 5. After reaching the Neeta hotel after bhiwandi, the bus was declared unfit for further travel. The passengers had to wait for another 1 hour after which they were transferred to another bus which was in a similar state. 6. The AC & TV in the second bus were also not operational. Only the AC blower was ON with no compressor in function. 7. This bus had a sluggish pick-up much lower than the normal state transport buses. 8. The entire journey took 7.5 hrs from Borivali to Nashik which should have taken not more than 5hrs by Volvo/Mercedes buses. In lieu of the of the above facts i request following actions to be taken:- a) Refund of full amount for the tortures experience to my aged parents. b) Black listing of Neeta travels from all the travel booking portals. c) Strict action against Neeta travels which is known to run unfit, unsafe vehicles on highways with arrogant staff who does not know a bit about Customer satisfaction. d) Regular audits of the buses to check their road worthyness & maintenance. Regards, Navendu Waghmare [protected]