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Neetabus.in / Neeta Tours & Travels — at midnight bus changed and rude behaviour of driver

I was traveling from dombivali to vadodara by neeta bus (Bus no. Gj03bv7344) pink colour. I paid 1350/- for this travel. It was perfect journey but at 3am at night suddenly bus stopped and bus operator start telling passanger that all we need to transfer passenger to another bus. When i asked him reason for this he was continusly saying that ki "from office we get call and all we need to change bus and i[censored] have any doubt u can call office."
Then me and other passsegers get down with their heavy luggage and statrted boarding another bus which was already full. I asked driver to give me same seat which was booked by me. But all of them started aruging me and start telling me i[censored] want to get in u will get difference seat otherwise get down and wait for another bus. With frustratation i get down from bus and started waiting for another bus at night. When next bus came again there was no same seat available or single bed seat available. With frustration i justed boarded into bus and adjust myself.

1) neeta travels should train their drivers or helpers that how to talk with pasangers in case of such issue. They should support passenger instead of arguing with passengers.

2) i[censored]r charging around 1500/- for travel and promising to give world class faculty u should make it happed.

3) there should be always spare bus available in case of emergency.

With all this i m demanding my ticket fare for refund. I m attaching my ticket details.
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Neeta Bus from Bandra to Pune. We are waiting since the past 2 and a half hours the bus is just going around the same areas for more passengers.

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