Neetabus.in / Neeta Tours & Travels — change in bus without inform

Address:

Ahmedabad, Gujarat

I booked sleeper volvo 2 ticckets from ahmedabad to chotila as on 23.09.17. When we reached at pick up point, there was regular volvo bus. The person (Gajendra) who bus operator said that that bus was 2 hrs late so u have to sit only in this bus otherwise u can leave. We asked for extra fare we paid for sleeper volvo to refund but they deny the same. As per my thinking if bus delayed then they should have to be informed us in advance one hour before...

So this is their first mistake...

Another thing... We have booked sleeping bus if they are not providing us sleeping coach and they forced us to take seater bus then they are responsible to pay refund... As you know seating bus's fair is lower than sleeping bus.

They didn't care about us... I was suffering with fever at that time... If they told us atleast one hour before then we can cancel our booking and take another bus.

We have trusted on goibigo and we have booked ticket with considering your service.. Please help us to come out of this problem. This is on serious note we don't want any legal action if you support us properly.

One thing if you are unable to punish this type of travel agency so kindly remove them from your list... Their behavior is also very unprofessional.

At the end reputation is matter.

Hoping for your cooperation... As can't expect this from travel agency.