I had booked your tour package here. I am very dissatisfied with your service
1. First of all, the bus did not arrive on time at Thane which was our pick-up point and we were contacting you for that but no one was picking up the phone. After talking to your driver for a long time, we realized that your bus had breakdown and we were told to catch another bus and get in the middle and get on another bus, which caused us a lot of trouble.
2. When we reached the hotel, I was given room number 305. Please look at this photo. Is this a super deluxe room?
The room was completely unclean. The bathroom was very unsanitary and the basin was leaking.
I am completely dissatisfied with this. Not only rooms but your service is also very bad
We didn't get a soap or towel in your room. We didn't even get drinking water in your room. In these 4 days, no one came to do the cleaning.
3. In your package, the site visit that we were told was shown in a hurry. And we booked an extra visit from your site manager Mr. Kisan for Rs 1000 but after reaching at site they were told us that we need to pay Rs 1700 more to visit the site and this is totally unfair.
Please look into this and give me compensation/discount else i will raise this to your CEO and I will suggest my friends and family to do not take your packages.
And i will post this on Facebook also.
Thanks and Regards,
Suresh Naik
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