Neon Broadband — false commitments in regards to the speed and money taken in advance

Address:Mumbai City, Maharashtra

Its been a months time since i have taken this neon broadband connection at Mhada, kandivali west. I was given 15 gb plan of 10 mbps but in actual the speed is 0.15mbpsdownload and 0.32 mbps upload. The operator has also taken 6 month advance charge. I have been chasing the operator to look into the matter in regards to the speed but everytime i get a response that some upgradation is goig on. Now the operator has stopped answering my calls.

As a consumer i feel cheated and i want an immediate action against these operators who fools the customer like this.

Pl look into the matter and get my money refunded.
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    Mumbai, Maharashtra
    Maharashtra
    India
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