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Net4India — domain renewal charged twice

Net4India reseller control panel is poorly designed and programmed panel which does not reflect the payment status even after making the payment. We paid in time before the expiry and paid again thinking as if it was unpaid because the domain shifted to expired domains column the next day.

Now when we are talking to them on phone they say your domain got renewed for 2 years so we cannot adjust the payment back. We are reseller and work on thin margins, they have blocked our payment which we could utiise for renewing or booking another domain. The fault is theirs so they need to be penalised why we ? There's no system where we can reach to the higher level. Some Mr. Sabah is there who is operating as RM for us but he has no powers to take any decision.
domain renewal charged twice
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