[Resolved]  Netmeds — Amount deducted, no order created

I had tried to place an order worth ₹2026 medicines on 7th July. My amount got debited from my account but order wasn't placed. It's been two days I am trying to either get the medicine delivered or money refunded. The executives are just asking me to wait for 24 hours and then 48 hours. One of them had an audacity to say that my money is safe with netmeds. What is netmeds now, RBI! Atleast a confirmation that I will get the medicines delivered or not would do for me. If netmeds are just going to eat my money up and not gonna deliver the medicine then I have to place the order elsewhere.
Complaint had been registered through mail, chat and calls- every possible way. Ticket no. [protected]. But netmeds service executive as well as the accounts team whom they forward my complaint to are sleeping. Since no action has been taken in this regards.