Netmeds Complaints &amp; Reviews

Address: Online Medicine App

Incident Report: Life-Threatening Mistake by NetMeds

To help understand the situation, I'll outline the events in chronological order:

On April 30, 2025, I placed an order for two of my hypertension medications. I was looking for cost effective substitutes for both, I selected from the suggested substitutes from the NetMeds site.

I uploaded my prescription, and a NetMeds doctor allowed the...

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Ticket No:[protected]
Order no[protected]WS01
Tracking ID [protected]
Tracking showing out for delivery on 10.04.2025 but still medicine not received...

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I am extremely frustrated with the negligence from Netmeds. I placed a prepaid order on 26th January 2025, yet it has not been dispatched despite multiple follow-ups. Your team has given false assurances, my calls are now being dropped, and emails are being ignored, which is highly unprofessional. My order contains essential healthcare products, and this delay is causing unnecessary stress. Order ID: FY6795DB400E66039499, total ₹1, 253.40, including Silk Worm Shampoo 100ml and MINICHEK [censored]LTRA Solution. I demand an immediate dispatch and a clear response on the delay. If not resolved immediately, I will escalate the issue. I expect urgent action without excuses. Ishfaq Choufhary

Netmeds customer support has been notified about the posted complaint.

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I have placed an order on Netmeds app, payment was successful amount deducted from my credit card but order not placed not received any message and mail even order is not showing in app order list....

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Dear sir i have ordered divaa od 500mg tablet 10's quantity:2 on dated 27th February and the estimated delivery date is 2nd march but till date now i do not receive my order. I have used this tablet for my brain harmer.
customer Name/ patient Name SUBHADRA SAHU
ORDER ID NMS[protected]C
NETMEDS REGEISTER MOBILE NO [protected]...

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I have cancelled my order but my amount is not got refunded after 10+days I have done my payment via UPI as per policy it should return in 2 days

I have raised concern to team but no action taken yet
Please send my amount today or I will add complete to RBI...

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I have placed an order on Netmeds app, payment was successful amount deducted from my card but order not placed not received any message and mail even order is not showing in app order list. Please help....

+1 photos

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I placed an order this morning on January 9, 2024 from Netmeds website. Payment got deducted from my credit card but order didn't placed.

I tried reaching out their chat support but their response was not convincing, they just closed the chat window without any proper response. They also didn't agree to provide a written proof about the payment which has been deducted.

Please help me in getting the refund.

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 16, 2024

Verified Support

Hi Karthick,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com along with your mail id and transaction details.

Looking forward to your email.

Regards,
Netmeds Team!"

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Ordered Itrabond 100 through netmeds. Even though the payment is done the order is being declined for no reason. Order Id is[protected]A

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Nov 17, 2023

Complaint marked as Resolved

Ordered Itrabond 100 through netmeds. Even though the payment is done the order is being declined for no reason. Order Id is 16999648879011692A

Netmeds customer support has been notified about the posted complaint.

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Ordered Itrabond 100 through netmeds. Even though the payment is done, the order is being declined for no reason. Order Id is[protected]A

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Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Nov 20, 2023

Verified Support

Hi Salim,

Sorry for the inconvenience.

Please be informed that upon checking we have refunded the amount to your original mode of payment on 18th November.

Generally refund takes 7 - 9 business days to credit in your account.

We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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NetMeds ORDER ID:[protected]AS01, ORDER PLACED ON 9th Sep-2023, the order was not delivered, and the damaged packet of the order was returned to origin by the courier, but the refund is not issued yet.

Netmeds customer support has been notified about the posted complaint.

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R

Rustam Ali Ahmed

Sep 30, 2023

More than ten times contacted with netmeds, but they are not working at all.

Refund is not giving - Comment #4126197 - Image #0

Netmeds Customer Care

from Chennai, Tamil Nadu

Oct 16, 2023

Verified Support

Hi Salim,

Sorry for the inconvenience.

We see that we have refunded the amount to your original mode of payment on 3rd October.

We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

"

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My order no[protected]W is still stuck at processing state for the last 72 hours and even I contacted the support at netmeds I am getting the same message that it is to picked up by the courier company. Kindly bring some professionalism into your work and do something about the delivery .

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Oct 16, 2023

Verified Support

Hi Vicky,

Sorry for the inconvenience.

We see that the order has been cancelled from your end and the refund has been initiated to your original mode of payment.

We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

"

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Address: 67 Kunjapuri Vihar, Haridwar Bypass Road, Ajabpur Khurd, Deharadun

I visited around 1130 hrs today at Netmeds Branch (Smart Point of Reliance Store) at Haridwar Bypass Road, Ajabpur Khurd, Deharadun to buy medicines.

I had asked for Zithorx 500mg (Cipla), which was shown to me by Mr Pankaj. However, at the time of billing I notice a different medicine. On questioning I was told by Mr Pankja that Zithorx 500mg (Cipla) is not uploaded in the accounting system as software is not updated by company.

I may mention here that this is the second time I have face the same kind of problem and same response. Those salespersons who are denting the image of your company should be fired without notice.

Kindly look into this matter and try to resolve before situation goes out of control.

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Sep 13, 2023

Verified Support

Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the invoice copy.

Looking forward to your email.

Regards,
Netmeds Team!

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I was booking for a bloodtest pakage for which i paid 979 on 23, Aug, 2023 which was debited from my account but the order got stuck inbetween and failed please refund my money.

i have attached both phonepay receipt and bank account statement

in era of 2023 refund from netmeds is not happening we have to write till bone pain.

please refund or else going to send u a legal notice.

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Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Sep 1, 2023

Verified Support

Dear Customer,

Sorry for the inconvenience.

Please be informed that upon checking we have refunded the amount to your original mode of payment for the order DIAG[protected]A.

It will reflect in your account within 7-9 business days.

Regards,
Netmeds Team!

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I have booked a diagnostic service on Netmeds.com on Aug 16, 2023 7.46am, Order ID=DIAG[protected] and paid 917 rupees my Indusind creditcard was debited but the order didinot went through despite repeated emails and calls still didnot got refund for same

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Netmeds Customer Care

from Chennai, Tamil Nadu

Sep 1, 2023

Verified Support

Dear Customer,

Sorry for the inconvenience caused.

Please be informed that upon checking we have not received the payment for the order DIAG[protected].

And we received the payment for this order DIAG[protected]A and the amount has been refunded to your original mode of payment.

It will reflect in your account within 7-9 business days.

Regards,
Netmeds Team!

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I Order Medicines in Bulk The Payment was Done through Paytm UPI and the Payment was Successful But when I go to Netmeds app, I can’t see the Order that I’ve placed.

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Aug 30, 2023

Verified Support

Dear Customer,

Sorry for the inconvenience.

We request you to kindly share your registered mail id and payment debit transaction details.

We are looking forward for your response to proceed further.

Regards,
Netmeds Team!

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For my last order which was placed by your executive given a 2% cashback offer which is still not credited in my netmeds wallet.

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Aug 30, 2023

Verified Support

Hi Abhishek,

We apologize for the inconvenience caused.

We request you to kindly share the order id/registered mail id.

We are looking forward for your response to proceed further.

Regards,
Netmeds Team!

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Address: 60-22-38/4,Prakash nagar,malkapuram,Visakhapatnam,Andhra Pradesh,Pin-530011

Hi Sir/Madam,
I am P.Vasant Rao order some medicine (Order no-NMs[protected]CSO1), I have received my order in my name but inside the box different order and invoice is available.
request you to please look into this and deliver medicine which i order throug Netmeds app.

My Order no-NMS[protected]CSOI
Order date -18th Aug-2023

Wrong Order no[protected]WSO2
Name on invoice- AMIT GORE

Regards
Vasant
[protected]

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Netmeds Customer Care

from Chennai, Tamil Nadu

Aug 30, 2023

Verified Support

Hi Vasant,

Sorry for the inconvenience.

We see that your reship order has been delivered to you. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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