[Resolved] Netmeds — cancellation of product | |||
I was ordered onetouch glucometer from netmeds website vide order id[protected]a dtd. 16.12.2019. Due to selection of wrong product i was called to customer support for cancellation. Even after complaint to netmeds they shipped the item. I was raised complaint so many times even though customer support not addressing for my query. Kindly solve problem. Thanks& regards, Madhu Was this information helpful? | |||
Jan 19, 2020 Complaint marked as Resolved Netmeds customer support has been notified about the posted complaint. Verified Support Dec 19, 2019 Netmeds Customer Care's response Dear Nirmala Ganji, Greetings from Netmeds.com!!! We regret any inconvenience. We went through your case and as per your request, the order has been canceled. We have refunded the amount in your Netmeds E-wallet. Also, we understand that you have placed a new order for the correct product yesterday (18th Dec'19) by redeeming the wallet cash. We hope that your concern is been resolved. You can write back to us for any further issues. We will explore it. Thanks! Escalation Team, Netmeds.com | |||
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Returned the order on dec 2 which we paid cash on delivery.
V following up the customer care till date but no proper response from them.