Netmeds — Complaint Against Netmeds for Supplying Damaged Product and Failing to Resolve Issue

I ordered a product from Netmeds (Order ID:[protected]A). Upon delivery, I found that the product box was damaged and the surgical tape inside was dirty, rendering it unusable. I immediately contacted Netmeds customer support and provided photographic evidence.

Despite their initial response requesting images (which had already been sent), they have since stopped responding to my follow-up emails. This lack of action and accountability has caused me inconvenience and raises concerns about product hygiene and customer service standards.

I am seeking a full refund or replacement and action against the company for negligence in product quality and post-sale service.