Netmeds — Damaged product-Refund issue

Website:Netmeds

I ordered La Shield fisico sunscreen and delivered on 10 November 2022 and recieved damaged product so I asked for return and refund. The product got picked up in its original condition, from the day it is picked I am asking for refund status via call as well as email but there's no proper response from Netmeds.
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Netmeds customer support has been notified about the posted complaint.
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Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!
Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!
Dear Customer,

Sorry for the inconvenience.

We see that your issue has been addressed through the mail. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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