[Resolved]  Netmeds — Delay delivery and no proper resolution given by CS

Hi,
I ordered medicine from netmeds on urgent basis. At checkout page it shows order will be delivered within 2 days. So, I ordered it on 26th May 2022 and the page displayed EDD 28th May. I was waiting for my order and continuously tracking it but there was no update for 2 date i.e. 28th May. I contacted Cs multiple times they told that order will deliver by 29 and EDD is 29th. Today is 29th and still i've not received the medicine. Today I saw new EDD in my order i.e. 28th-30th May. Contacted CS, the lady told me the same. When I directly contacted to courier partner they told that EDD is 2nd June.
One more thing the product is shiping from warehouse which is not more than 600kms. Still thay are taking time like it was shipped from another country.

What kind of professionalism is this? Are they serious about there jobs? Netmeds making customer fool and their CS are also not helpful. Pathetic service. Too much disappointed. Did 1st order and it was worst.
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Jul 23, 2022
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2022
Netmeds Customer Care's response
Hi Anjali,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!
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