[Resolved] Netmeds — irresponsible process

[email protected]

Address:

Marathalli, 560037

Booked blood test via netmeds. Sample was collected on saturday morning and no updates in app until next afternoon (Even after multiple follow ups).
Finally response was report will be generated next day evening.
I am very much worried about validity of report as it won't be accurate after certain time if not preserved properly.
Netmeds is most irresponsible in this aspect.
One test was missed as well, it got added after multiple follow-ups with customer care

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Feb 6, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Netmeds Customer Care's response Dear Raghavendra Basavaraj,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

We do understand that you had a discussion with one of our diagnostics team executives in this regard.

It is crucial to us that our customers are completely satisfied with our service. So, we will assess your complaint and will work on it to provide you with a better experience in the future.

Thanks! Escalation Team, Netmeds.com