Netmeds — Issue to getting refund


I placed an order on 02 oct 2022 of 6 medicines of Rs. 1148.30 which came in two parts out of one parts order ID[protected]AS01, it contains 5 no.s of medicines, received on 06 oct 2022 out of which two medicines are damaged half of it spilled. i complaint about it and they reverse back there 02 medicines which is amount Rs. 522.75 (Dr william Guaiacum is Rs. 433.50 and urtica urens is Rs.89.25) but already so many days passed and today is 19 oct 2022 I did not receive the refund amount and i also shared them my bank statement of not receiving the said amount but they are not responding. kindly solve the issue. In passbook statement Rs.1065.30 was paid to netmed along with my points which is total 1148.30 . you can check from that. kindly solve the issue.
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Netmeds customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2022
Netmeds Customer Care's response
Dear Customer,

Sorry for the inconvenience.

We see that the refund has been initiated and the same has been shared to your registered email Id. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Netmeds Team!
Oct 21, 2022
Updated by Rlnn
I have already shared my bank account details the amount was not credited in my account . As you say you initiated it on 10 oct 2022 but todays its 21 oct, 2022 and till the date i did not received the amount . As you know its A UPI transaction but it taking o much of time already 11 days passed from your initiation but i didnt receive the amount and you check the statement as i shared and through the Email.
Oct 25, 2022
Updated by Rlnn
i have done several calls to netmeds and also confirm from my bank that no such amount is credited to my account with their given transaction Id . Kindly help so that i will get my money back.
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