Netmeds — Long Processing Order and Lacking Refund

TD_SG

Jun 22, 2022

Address:

Mumbai Khar

I had placed an order[protected]A) of common 12 items on 14th June and whilst placing order it was mentioned will be delivered by 17th of June. It is 22nd June and still orders are not processed. They also cancelled some medicines stating out of stock but no refund was made. I have made several calls and sent several emails but there is no luck.

1) If medicines are out of stock why does it accept order and take payment, , in this way you are holding back consumer money. I am just a single customer and imagine the population of India so that money which is paid is with the company for days and weeks it can become a significant amount in no time.

2) How do you refund to NRI customers ? I am an NRI customer and you can deposit money back into an NRI account so what happens to that money ?

3) What are the penalties for non-compliant to what is stated.

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Netmeds customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2022

Netmeds Customer Care's response Dear Customer,

Sorry for the inconvenience.

We see that the refund has been initiated for the cancelled order[protected]ASO2and We are coordinating with our team to dispatch the order[protected]ASO14 at the earliest. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

Jun 28, 2022

Updated by TD_SG i have been chasing since 17th June now still no luck i have already shared details on the refund was rejected coz you can't deposit money into nri account. I suggested deposit into my NetMeds Wallet it was not accepted as well. njoi with INR 222 imagine when the number multiples with thousands of customers use that money to invest for few days gain and return money back to customer it is a traditional deception game.

the only reply i get we will get back and i get an automated email saying i have not responded in 24 hrs they will cancel the request.

Jul 03, 2022

Updated by TD_SG Finally I can confirm to have received the Refund after about 2 weeks. I will assume this was a new kind of a case and would receive a better response should a similar issue occur with myself of others.

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Comments

TD_SG

Jun 28, 2022

i have been chasing since 17th June now still no luck i have already shared details on the refund was rejected coz you can't deposit money into nri account. I suggested deposit into my NetMeds Wallet it was not accepted as well. njoi with INR 222 imagine when the number multiples with thousands of customers use that money to invest for few days gain and return money back to customer it is a traditional deception game.