[Resolved]  Netmeds — Medicine - False Delivery Promises

Here is my issues, placed the order on saturday 21st May 2022, Estimated delivery was 22nd May 2022, I had called netmeds call support 22nd asking for order status, he assured me of delivering it by EOD same day, FAILED to deliver, I called 23rd Morning, he said escalated again will be deliverd by EOD, FAILED to deliver, again at evening i called since no change in order status, he also said same thing, I asked them to connect to superiors, they could not do that, and now again i called i get the same answer your order will be delivered asap, but no feedback received by them on previous tickets raised by me.
Now again on 24th I called them the response is still same, such a useless call support and false promised made to customer to make them order in neTmeds app.

Is this how you guys work ?, How many times you expect us to call ? Are we dealing with medicines or groceries ? @netmeds

Order ID

[protected]A
Was this information helpful?
No (0)
Yes (0)
Jul 4, 2022
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
May 30, 2022
Netmeds Customer Care's response
Hi Purushotaman,

Sorry for the inconvenience.

We see that the order has been cancelled and refund has been initiated on May 25 2022. It will reflect in your original mode of payment within 1 - 9 working days. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Netmeds
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    1186
    Pending
    270
    Resolved
    717
    Netmeds Phone
    +91 72 0071 2345
    Netmeds Address
    No 1, Lalithapuram Street, Royapettah, Chennai, Tamil Nadu, India - 600014
    View all Netmeds contact information