[Resolved]  Netmeds — Medicine not delivered even though status showing delivered

I had ordered few medicines on 11 th of September I have received few of them but one medicine is still missing. I have been sent a message that my one medicine which was left to be delivered has been delivered but in reality it's not been delivered yet to date, even on your app it's showing shipped not delivered status. How could you being a big brand be so negligent about it. I have brain clot and medicine which has not been delivered is crucial for me to take on daily basis but your negligence, carelessness is taking toll on my health. I have tried calling you people your customer care number even had a chat but no one is willing to help it's like you just don't care about your patients customers. If you can't deliver the medicine please refund my money so I can buy it from local medical and i kindly request you to take a look and help me.