[Resolved]  Netmeds — medicine not delivered, netmeds claims "delivered"!

Shocked by unethical practice from netmeds!
I regularly use some medicine. Due to lockdown, my local pharmacy could not deliver the the medicines, hence trusted netmeds with my requirement. Earlier used your service but used 'cash on delivery'. But, not, you are forcing customer to use to "pay first" but you are not telling lies that you have "delivered"!!

Order no.[protected]w.
It occurred on 28.04.2020

Paid the full amount in advance.
Sms received from company as 'delivered'. Also, status on the netmeds website showing 'delivered'.
But the company has not delivered the the products.
Lodged complaint through the company website (As your phone service is deactivated and)
One day passed. No response from the company.
Deliver the product asap or return the order amount
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Aug 10, 2021
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
May 01, 2020
Netmeds Customer Care's response
Dear Dr. Arijit Bhattacharya,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

The status might have been mistakenly updated by the courier as they are trying very hard to deal with the lockdown.

We have notified your concern to them and have them try the delivery again at the earliest.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com
May 01, 2020
Updated by Dr. Arijit Bhattacharya
Medicine received. Thank you.
Verified Support
May 06, 2020
Netmeds Customer Care's response
Dear Dr. Arijit Bhattacharya,

Greetings from Netmeds.com!!!

Thanks for taking the time to confirm the receipt of your order.

We are looking forward to our continued association.

Thanks! Escalation Team, Netmeds.com
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