[Resolved] Netmeds — Money debited but order failed

[Resolved] Netmeds — Money debited but order failed

D deyakash756 from Agartala, Tripura Mar 23, 2022 May 1, 2022 This thread was updated on May 1, 2022

I have purchased some medicine from Netmeds at 2:34 PM on 23/03/2022. The cost is ₹221.97 The amount is debited from my Amazon Pay Wallet but Netmeds app shows that the payment is failed. I have not got any refund till now. Mobile number registered in Netmeds is [protected]. The screenshot of payment is attached below. +1 photos Was this information helpful? No (0) Yes (1)
May 12, 2022 Complaint marked as Resolved Netmeds customer support has been notified about the posted complaint. Verified Support Apr 02, 2022 Netmeds Customer Care's response Hi Deyakash, Sorry for the inconvenience. We see that the order has been delivered to you. We will surely take the necessary steps for the betterment of our services. Looking forward to serve you in a better manner soon. Regards, Netmeds Team!
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Kiran Mai Akkineni

May 1, 2022

Placed order, payment through Amazon pay, amount got debited but NETMED order status showing FAILURE.
Please see my order is delivered on time.
Secondly ointment price 96.40rs over mrp 120rs but netmed charged mrp while checking out order confirmation.
Please see amount credited in netmed wallet.
Anticipated an early high priority solution.