[Resolved] Netmeds — Money deducted but order not placed

Shreya balaji

from Chennai, Tamil Nadu

May 2, 2022

Website:

m.netmeds.com

I ordered three non medicinal products from netmeds on 1st May, 2022 and the total came out to be ₹1067. I paid for it through net banking which was successful as my money got deducted from the account but order never got placed, I didn't receive any notification about order confirmation nor can I find it under the "My orders" tab on the site.
I placed another order, whose ID is[protected]M with the same products and chose the COD option on 1st May too. One of the products got delivered today.
I sincerely request netmeds to refund my money as soon as possible as the order never got placed and I ordered the same products again as well. I will post proof of payment below so netmeds can begin their refund transaction

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Jun 8, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 07, 2022

Netmeds Customer Care's response Hi Shreya Balaji,

Sorry for the inconvenience caused.

We regret to inform you that we have not received the payment.

We kindly request you to check the payment gateway.

Regards,
Netmeds Team!

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Comments

Nid_hi_

from Pune, Maharashtra

Jul 17, 2022

I ordered 2 medicinal products from netmeds on 17th july 2022 and the total amount is 260. I paid for it through net banking which was successful as my money got deducted from the account but order never got placed, I didn't receive any notification about order confirmation nor can I find it under the "My orders" tab on the site.
I sincerely request netmeds to refund my money or confirm my order as soon as possible.