Netmeds — Money not refunded to paytm wallet

I ordered medicines from the Netmeds website on 10 Jan 2022, for which the payment was made using paytm wallet . The transaction was successful and the amount was debited from my paytm wallet. But there was no confirmation of order placed from the Netmeds. In the Netmeds website there is a section of MY ORDERS, even there my order was not mentioned. I have attached the screenshot from the paytm app which states the Transaction number. I tried to get in touch with the customer support team of Netmeds through Email, call and chat but the complaint left unattended. They didn't took any steps to resolve the complaints. Kindly take the appropriate action to refund the money.