[Resolved] Netmeds — non delivery of medicine (partially delivery)

mky1507

Address:

Thane, Maharashtra, 400615

We had placed the order[protected]a) on 8-feb-2020 and i have received the consignment on 13-feb-2020 but post opened the packet found missing one medicine (Apigate 2.5) wroth of rs 720.
I had call the customer care and complaint for the same, where the customer care told they should have required 24 to 48 hours for investigation and given the complain no [protected].
Post 24 hours when i called him, they said packaging dept. Not responded till the time and given the satisfactory answer.

Pls help to resolve the same asap

Was this information helpful?

No (0)

Yes (0)

Mar 19, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2020

Netmeds Customer Care's response Dear Mahesh Yadav,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Kindly note that we have escalated this to our team. We will check and revert back to you shortly.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

Verified Support

Feb 17, 2020

Netmeds Customer Care's response Dear Mahesh Yadav,

Greetings from Netmeds.com!!!

Kindly be informed that we are reshipping the medicine "APIGAT 2.5mg Tablet 30's - 1Qty" under the order NMS[protected]ARSSO1 which is been scheduled to dispatch through courier now.

It will get connected shortly. Furthermore, we will assess your complaint and will provide you with a better experience in the future.

Please feel free to write to us at [protected]@netmeds.com for any concerns.

We would be happy to help you.

Thanks! Escalation Team, Netmeds.com