Netmeds — Non delivery of Sanitizer 5 litre after nearly 6 weeks

I ordered the item on 24th October Expected Delivery:
Fri, Oct 29, 2021. Did not arrive. NO information at tracking. wrote 4th Nov. No response. eventually speak to customer service who promise to chase it up. Still does not come. I speak again. Am told it will arrive in a couple of days. It does not. After some time I check tracking information only to find my order has been cancelled. No one has informed me, no email, no sms. I speak again to customer service. They say available and if I book again they will ensure it comes promptly. I do on 20th Nov. Expected Delivery: Thu, Nov 25, 2021. I check tracking info on 28th No information. I leave a message on line and am told only my order "will be moved for shipping". I write again. no response so far. But for a company dealing in such vital products, this treatment is shocking. This is a covid essential item and it should not take 6 weeks to reach. If there was a problem delivering why not say so, so a customer can try elsewhere. My problem is compounded as for some reason they will not deliver this item to my home area so I have had to order to my relatives' house. several hundred kilometres away. Both times it should have reached before someone was coming who could have carried it to me. I request Netmeds to deliver this immediately without further delay. Ideally, given the trouble they have caused me, to my area address (471606).
Order no:[protected]W