Netmeds — Offered 20% discount in MRP but sent old products with 10% discount

They took payment by showing high mrp rates and availed discount of 20%. but in actual invoice they sent low MRP products with 10% discount to compensate. How come they took payment on high MRP then actual. Please note my complain and take action please.
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Hi Sharik,

We are sorry for the inconvenience caused.

The MRP prices are fixed by the manufacturers and we do not have any control over it. Also, the prices are updated on our website as per the latest batch procured from the vendors. If you have received an older batch and if there is any invoice difference it will be automatically credited to your Netmeds wallet.

We request you to share the order id so that we can look into this and resolve.

Looking forward to your response.

Regards,
Netmeds Team!
sharik_md's [Complaint's author] reply, Jul 13, 2020
Order ID - 15929783059007302A

For any further details let me know. Waiting for refund at the earliest please.
Hi Sharik,

We are sorry for the inconvenience caused.

The MRP prices are fixed by the manufacturers and we do not have any control over it. Also, the MRP prices are updated on our website as per the latest batches procured from the vendors. Usually, if there is any invoice difference it will be automatically credited to your Netmeds wallet.

We request you to share the order id so that we can look into it and resolve.

Looking forward to your response.

Regards,
Netmeds Team!

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