[Resolved]  Netmeds — Order declined after successful payment and no refund given

I placed an order with Netmeds last week, usually orders are delivered within 3-4 days since the order worth (647 Rs) was not yet delivered I checked my account and found that the order was declined with no notification(app, message or mail). I then checked if I have received the refund for the same, to my surprise I DID NOT GET THE REFUND.

Then I checked few older orders also, and found that this has happened with 2 older orders also. One was of 166 Rs and other was 2040 Rs. This might have happened with more orders as well but I can't see my older orders on the app.

I have been using Netmeds for around 3 years. Earlier I never checked for refund and assumed that they will process the refunds like others shopping sites like Amazon/Flipkart. But to my surprise, they don't process the refund.

I talked to customer care they just asked for transaction details and were not at all helpful.

THIS IS FRAUD. I SUGGEST TO NEVER USE NETMEDS.

Seeking for help and getting my money back.