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[Resolved] Netmeds — Order ID[protected]ASO1
Order place on 2nd Aug.
Was to be delivered on 4th Aug.
But till date I have not received the medicine.
Spoke to various call center representative and each time the complaint ticket was raised to set a priority delivery in 24 hrs.
Today almost 8 days have passed but still I have not received the medicine.
This is really an epic example of careless n pathetic service provided by Netmeds.
Nobody is taking any responsibility to deliver the product to the costumer as committed.
Each time I get the commitment of 24hrs delivery, but nothing happens.
Can anybody in the company will let me know when exactly I will get my medicine.
Matter has already been escalated to Netmeds call center team several times.
If you track the Courier Package in Netmeds system its location appears BOM-Bhiwandi from the date I have ordered, that mean it never reached the Local distribution Hub near me where I stay, courier company has given fake response of failed delivery/undelivered without attempting the Delivery.
I request a Strick action against this courier company for giving such fake report.
Also i want the delivery of my ordered medicine on priority.
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Sep 22, 2022Complaint marked as Resolved
Netmeds customer support has been notified about the posted complaint.
Aug 16, 2022Netmeds Customer Care's response Dear Customer,
Sorry for the inconvenience.
We see that the reship order NMS[protected]ARS has been created and it's in the processing stage. We will surely take the necessary steps for the betterment of our services.
Looking forward to serve you in a better manner soon.