Netmeds — Order not confirmed but amount deducted

Netmeds — Order not confirmed but amount deducted

S Sumita Sood Jun 25, 2022 Jun 28, 2022 This thread was updated on Jun 28, 2022

Hi Team, I just now tried to place and order. Amount of Rs.4659.01 is deducted from my account but order is not placed Order id is ‘[protected]W' While placing order I received below ERROR A Database Error Occurred Error Number: 1205 Lock wait timeout exceeded; try restarting transaction DELETE FROM `nms_payment_txn_tmp` WHERE `order_id` = '[protected]W' AND `payment_method` = 'JUSPAY' Filename: modules/payment/models/Juspay_model.php Line Number: 53 Was this information helpful? No (0) Yes (1)
Netmeds customer support has been notified about the posted complaint.
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Netmeds Customer Care

from Chennai, Tamil Nadu

Jun 28, 2022

Verified Support

Hi Sumita,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

Looking forward to your email.

Regards,
Netmeds Team!