[Resolved]  Netmeds — Order not confirmed despite making payment twice

I had made medicine purchase of 1019.67 INR twice from Netmeds app on 13th June 2022.Payment was successful on both occasion and was confirmed by Phonepe as seen in attached screenshots.After chasing for 3 days, NEtmeds confirmed that they received 1st payment of 1019.67 INR but kept on saying they are yet to check for 2nd payment of 1019.67 INR.

Despite Numerous follow up from Customer support, no satisfactory response was received.

I have attached all possible related evidences from my end here.

Kindly look into it.
+4 photos
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Aug 4, 2022
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
Jun 24, 2022
Netmeds Customer Care's response
Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the email Id with the payment debited screenshot.

Looking forward to your email.

Regards,
Netmeds Team!
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