[Resolved]  Netmeds — order not received but status showing delivered - pathetic response from company

I ordered olesoft max lotion on april 13th 2020. This is very urgent. On april 15th i recieved an sms that order has been delivered. I was shocked to see, because i did not receive any medicine. I checked my order status on website : even that shows delivered. This is shame. And a brazen fraud by netmeds. They are not responding to my complaints which i emailed to them.

My order id is[protected]w. I have already paid for this medicine.
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May 18, 2020
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2020
Netmeds Customer Care's response
Dear Sankatha Prasad Singh,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Please note that we have escalated this to the courier.

We will check and revert back to you with an update.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com
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