[Resolved] Netmeds — order not received | |||
Hello, I have placed an order on 31st october 2018 for medicines and my oid is - nms[protected]w, and i got to know i have not uploaded a new prescription hence i have uploaded the new one on 1st of november from 3rd of november am calling up netmeds and talking to associates and they are all giving vague answers, however with the tracking id pp[protected] by wow express, the status has not been updated from 6th of november to till today, my mom is a dialysis patient, i have ordered these medicines one week before and if something goes wrong who is responsible, i would suggest you please cancel the vendor wow express and educate your bpo sector with humanity, someone called floor supervisoer (Mr. Selvester) i spoke to him on 8th of nivemeber @9.40am and he said he will call me back within 1 hours but he called after an hour, i. E., 10.55am and he spoke to me till 11.24am and he agreed that he will call me back within 11.55am to either deliver the order by 1pm or process the refund... Was this information helpful? | |||
Mar 4, 2019 Complaint marked as Resolved Netmeds customer support has been notified about the posted complaint. Verified Support Jan 30, 2019 Netmeds Customer Care's response Dear Jeevan K M, We regret the inconvenience. We would like to assure that efforts are being taken to ensure that there is enough stock to enable quicker shipment of orders so that we are able to fulfill your medical requirements. We are sure that you will have a better experience the next time around. Moreover, as we see the order had a delay as there was no prescription attached to the order and was sorted out later on. The has been delivered on the 8th of November 2018 after getting the prescription validated. Looking forward with your continued association with Netmeds.com. Regards, Netmeds.com | |||
 2 Comments | |||
Comments
Dear Sir
please take action on this fraud site,
I have ordered NMS[protected]W dated 18.10.2018
Medicine not dispatched from last 20 days over even refund not given after order cancel my 1200 Rs paid in advance.
Darshan Ashar
please take action on this fraud site,
I have ordered NMS[protected]W dated 18.10.2018
Medicine not dispatched from last 20 days over even refund not given after order cancel my 1200 Rs paid in advance.
Darshan Ashar
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It has not been delivered till today.
No one from your team bothers to get back to customer on the status.
we have to reach you each time and expect a call back which never
happens.