[Resolved] Netmeds — Order stuck since last 4 days and one medicine missing

sumeethindu

from Mumbai, Maharashtra

Jul 29, 2022

Address:

5th Floor, EA Chambers (Express Avenue) No 49 & 50 L, Whites Road, Royapettah, Chennai - 600014

Order no[protected]A
I had placed order using Netmeds app on 26th July, 2022. This was reorder and the prescription was the one approved by Netmeds in the previous order. In addition, I had ordered 4 medicines and one of the medicine is missing. I had been following up with them via emails and chats but i am only getting assurance that we will process is soon. Order has been stuck at consultation stage is not moving. Medicines are consumed on daily basis and such a slow speed is of no use. I am tired of following up with them and expect them to resolve soon. Just for extra discount its not worth and service is very poor

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Sep 6, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

Netmeds Customer Care's response Hi Sumeethindu,

Sorry for the inconvenience.

We see that the order has been modified as per the online prescription. We have removed the medicine Gabapin NT 100mg and initiated a refund for the same. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!