[Resolved] Netmeds — patient name is not mentioned in the invoice.

[email protected]

from Mumbai, Maharashtra

Address:

700102

I called the customer care to update the patient name in the invoice as i have to submit it for claim. But they are saying that it can't be changed as i have informed it after 1 month although the mistake was from their end. I just want to know where in your policy document it's written that the invoice should be updated within 1 month of dilivary? I want the updated invoice with patient name so that i can make the claim. Please solve this issue asap else you will lose a valuable customer.

Order id:[protected]a.

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Jan 14, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

Netmeds Customer Care's response Dear Pritam Saha,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

We do understand that you have reached us through Facebook in this regard and as per your request, the Patient name is been updated in the invoice.

Furthermore, we will assess your case and will work on it to avoid this kind of issue in the future.

We look forward to serving you the best soon.

Thanks! Escalation Team, Netmeds.com