Netmeds — Payment deducted but order didn't get placed

I placed an order this morning on January 9, 2024 from Netmeds website. Payment got deducted from my credit card but order didn't placed.

I tried reaching out their chat support but their response was not convincing, they just closed the chat window without any proper response. They also didn't agree to provide a written proof about the payment which has been deducted.

Please help me in getting the refund.
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Netmeds customer support has been notified about the posted complaint.
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Hi Karthick,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com along with your mail id and transaction details.

Looking forward to your email.

Regards,
Netmeds Team!"

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