Netmeds — Payment done but order is not placed

So I placed an order on Netmeds on[protected]. I made the payment to them via twidpay. Money was deducted from my bank account but the order wasn’t placed. I contacted twid pay and they confirmed me that the amount was credited to Netmeds account. When contacted Netmeds keeps on saying that they haven’t received the amount. Netmeds asked me to request a charge back from my bank. When I contacted my bank, they confirmed that the amount was credited to Netmeds and they can’t provide a charge back. I am attaching my conversation with twid pay, bank mail confirming that Netmeds have received the amount and my UPI transaction details from my bank..