Netmeds — Prolonged delay in delivery of prescribed medicine ordered 15 days ago

Netmeds — Prolonged delay in delivery of prescribed medicine ordered 15 days ago

A Adhitya Ramkumar from Chennai, Tamil Nadu Dec 23, 2021 Dec 31, 2021 This thread was updated on Dec 31, 2021

Hi Team, So far, only 3 out of 4 medicines in this order[protected]ASO1) have been delivered. Another sub-order (1 prescribed-medicine) of the same order still shows the status ShipmentHeld. The same shipment address (which is correct) has been used for the many Netmeds orders in the recent past. In this regard, I called and emailed their customer support several times but they committed it would be delivered by next day but NO progress yet for long days. Also, I spoke to their delivery-partner (ecomexpress.in) and they are telling Netmeds has to UNLOCK the OFD (Out for delivery) lock from their side and then they will do the delivery. My ailing father residing in my hometown awaiting to receive this prescribed-medicine for the past 15 days. Please facilitate to deliver it at the earliest. For your quick reference, attached the relevant screenshot of this order tracking info. Thank you, Ramkumar C p.s. I am NOT sure why so much hassle on this Netmeds order which was originally placed on 04Dec2021 (Saturday), due to technical glitch in their system the order got processed only on 08Dec2021 (Wednesday) after my repeated follow-up with their customer-care team. +1 photos Was this information helpful? No (0) Yes (2)
Netmeds customer support has been notified about the posted complaint. Verified Support Dec 27, 2021 Netmeds Customer Care's response Hi Adhitya, Sorry for the inconvenience. We see that the order has been delivered to you. We will surely take the necessary steps for the betterment of our services. Looking forward to serving you in a better manner soon. Regards, Netmeds Team! Dec 31, 2021 Updated by Adhitya Ramkumar Actually, after that prolonged delay, we fetched the address of the delivery center where it was dumped for 10 days and then we went ~15 KMS in person to collect that package from ECOMEXPRESS. Again, the same delivery issue on my next order too. Seems their courier partner (EcomExpress) team is dumping it stating false reason in their system. ECOMEXPRESS TRACKING ID [protected] ORDER ID[protected]ASO1 LAST UPDATE FailedDelivery on 30th Dec, 04:38 PM ORDER PLACED ON 25th Dec, 07:04 AM. I appreciate https://www.consumercomplaints.in Team in taking it forward with the Netmeds. Thank you so much
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Adhitya Ramkumar

from Chennai, Tamil Nadu

Dec 31, 2021

Actually, after that prolonged delay, we fetched the address of the delivery center where it was dumped for 10 days and then we went ~15 KMS in person to collect that package from ECOMEXPRESS.
Again, the same delivery issue on my next order too. Seems their courier partner (EcomExpress) team is dumping it stating false reason in their system.

ECOMEXPRESS TRACKING ID [protected]
ORDER ID[protected]ASO1
LAST UPDATE FailedDelivery on 30th Dec, 04:38 PM
ORDER PLACED ON 25th Dec, 07:04 AM.

I appreciate https://www.consumercomplaints.in Team in taking it forward with the Netmeds. Thank you so much