Netmeds — Received empty boxes but netmeds not providing refund

Order ID:[protected]M

Ticket No:- [protected]

Call Ticket:- [protected]

Account number:- [protected]

I had ordered Melano-TX Cream (2 pieces)

After opening the parcel I saw that only boxes of Melano-TX was there ( there was no cream in it )

After complaining they have just shared a video of packaging that makes no sense... everything is blurred in video (No details like date, order id, time, product detail) is visible

Only one thing is visible that they have packed 2 empty boxex in my parcel

And keeping everything side... It doesn't make any sense to share packaging video with Costumer

How do I know that what happened in the middle way... how do I know that what happened in between Delhi to Uttar Pradesh

It's your system it's your responsibility to take care of everything untill it reached to Costumer

Now, Should I catch the delivery boy and ask where is my product or should I go to your warehouse and ask about my product or should I go to the seller and ask about my product

Where should I go ?

NETMEDS have just scammed me by taking my money and giving me empty boxex only

It's all your responsibility, Kindly provide me full refund or else I'll visit consumer court