[Resolved]  Netmeds — Refund for Returned Order not processed since last 3 months

Address:

Noida, Sector 50

Netmeds-
Refund for Returned Order not processed since last 3 months
This is related to a medicine order ending with '03967A' for which delivery was delayed a lot
As a result and the need of medicine i wanted to cancel this but due to current app feature where you cannot cancel once shipped so he
asked to accept the delivery and then call back for raising return request I called customer care to raise a return request s i cannot place return myself due to outdated app
I did the same and the complete Order2-2 of above order was returned for which refund was suppose to be initiated
Its been 3 months now no refund and everytime customer care is giving different information and couple of even lied saying the refund is initiated which was not true which even Todays customer care admitted whom i talked to on 21/12/2021
Now the things is its been 3 months and i have not received the refund
Company has dragged this case to 3 months now intentionally that they are now saying they cannot do anything as there is no Return record itself in the system which is different to what was updated to me earlier
I need my refund back which is around 1350 Rs