Netmeds — Refund money is not available to use

Address:

Pune

I ordered few medicine from Netmeds app I have attached the order detail
few medicine were unavailable so netmeds refund my money to my netmeds wallet (should be back to my acct/original payment method) but its ok if they keep in my wallet but now i am not able to use that i have emailed to them about this and they are replied to me about there NMS supercash and all and now i am getting message this is going to expire in 3 days and you can see below the amount 572.25. but when i am placing new order it doesn't allow me to use the 572.25 rupees i don't want use there any super cash or offer just want to use my refund amount for new order but its not available this kind of refund amount they are going to use like that i am not aware. i just want my refund amount to available to use for new order or refund back to my acct like original transaction.
Please let me know what should I do ?

all the screenshot attached with this request