Netmeds — Refund not initiated Even after one month

Order #[protected]W

Janumet 50/1000mg Tablet 15's
Rs.1, 660.00
Quantity: 4
Rx
Lasilactone 50mg Tablet 10's
Rs.160.76
Quantity: 3
Rx
Ceruvin A Capsule 15's
Rs.88.00
Quantity: 1
Rx
Imdur 30mg Tablet 30's
Rs.157.50
Quantity: 1
Rx
Iotim 0.5% Eye Drops 5ml
Rs.60.93
Quantity: 1

Only the last Item, of value 45 after discount was delivered. We payed the full 1595/- The rest of the items didnt reach us and were marked as "returned" on website and after multiple attempts failed delivery, we cancelled the order and they asked for bank details for refund and we provided them multiple times. Still after more than one month, we havent received any updates on the refund.