[Resolved] Netmeds — Refund not processed yet for Diagnostic Orders

Manish Dia

from Mathura, Uttar Pradesh

Jun 12, 2021

Address:

1 Lalithapuram street, Royapettah, Chennai – 600014, Tamil Nadu, India and its Corporate Office at 5th Floor, EA Chambers (Express Avenue) No 49 & 50

I placed 2 orders on 8/06/2021 with order id DIAG[protected] & DIAG[protected], but no one arrived for the sample collection. Later on I called the Netmeds customer support to cancel the orders as I got those blood tests done in the market itself (due to delay in fulfilment of order by Netmeds).
The customer support asked me to wait for 36 Hrs for status of order to be cancelled. However the status of orders was still not updated. I raised ticket for complaint regarding the same but that too is still pending to be resolved and there has been no response from the support team.
Whenever I try to call the customer support, they simply disconnect the call after hearing about the issue.
Being a consumer I feel cheated.

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Jun 21, 2021

Complaint marked as Resolved

After 10-12 mails to the company finally the refund is now processed

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

Netmeds Customer Care's response Hi Manish,

We apologize for the inconvenience caused.

We will surely work on your feedback and take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!