[Resolved] Netmeds — refund not received

Dr Adnsn

from Leh, Jammu and Kashmir

Address:

Pauri Garhwal, Uttarakhand, 190002

I ordered medicines from netmeds on 28/02/19 worth 1195 via prepaid payment. However my order which as returned back from halfway due to some logistic reasons for no fault of mine. Now the company isn't issuing refund since then despite repeated calls and refunds. Once the customer care executive picked up and told we will resolve the issue. Most of the times they drop the phone without resolving the issue. It was my first order thru netmeds. Worst experience.
Dr Adnan
[protected]
Order no NMS[protected]M

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Feb 19, 2019

Complaint marked as Resolved

My refund has been processed

Netmeds customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

Netmeds Customer Care's response Dear Dr Adnan Mattoo,

Greetings from Netmeds.com!!!

We do understand your concern regarding the refund.

Please be informed that we have refunded the amount for your order NMS[protected]M.

Refund Details ID 20190210111212801300168575721926638 Refund Date[protected]:52:53

Parent Refund ID Refund Type MERC_TO_BANK Refund Amount 1195.04 Ref ID netmeD057977088594901549804973088.

We look forward to your continued association.

Thanks!

Escalation Team.